Clear cancellation and refund handling.

Monthly subscriptions

A workspace owner may cancel through the Stripe billing portal at any time. Cancellation stops the next renewal. Paid access normally continues until the end of the current billing period unless access is terminated for misuse or a refund requires earlier closure.

Fixed-term and founding access

A fixed-term or founding purchase covers the period stated at checkout. It does not automatically renew or convert to a differently priced plan unless checkout expressly says it will and you agree.

Refund eligibility

Payments are not routinely refunded merely because a customer no longer needs the service or did not act on available intelligence. We will correct or refund duplicate charges and payments taken after a timely cancellation caused by our systems. We will also consider a proportionate refund or service credit where a material technical failure prevents the paid service from being supplied and we cannot remedy it within a reasonable period. Nothing in this policy restricts rights that cannot lawfully be excluded.

How to request a review

Submit a Billing request through Support promptly after noticing the issue. Include the workspace name, payment date and Stripe invoice or receipt reference, but never card details. We may request reasonable evidence and will confirm the outcome through the verified billing contact.

Chargebacks and unauthorised payments

Contact us first where practical so we can investigate quickly. If you believe a payment was unauthorised, also contact your payment provider. Fraud, duplicate-refund and abuse controls may apply.