Support
Tell us what you need help with.
Use this form for account, billing, product, privacy or security help. Data corrections remain available through their separate evidence-review route.
Other contact routes
Data corrections
Use the correction form to identify a published project and the evidence that should be reviewed.
Privacy and account closure
For account closure, sign in first and submit this form with the Privacy category and the same verified owner email. Active subscriptions and unsettled checkouts must be cancelled or reconciled before closure. You can also email privacy@fundedspend.co.uk. Do not send identification documents unless we request them through an appropriate route.
Developer support
Email developers@fundedspend.co.uk with a request ID or key prefix, never a complete API key.
Billing
Signed-in workspace owners can manage an active subscription through the billing portal. Use the form above if access and billing do not agree.
Security reports
Report a suspected vulnerability or account compromise through the Security category above or email security@fundedspend.co.uk. Do not access other customers’ information, disrupt the service or publish sensitive details before we have had a reasonable opportunity to investigate.
Response expectations
We aim to acknowledge ordinary support within two UK business days. Privacy requests are handled within the applicable legal period. Credible security and payment incidents are prioritised by severity. An acknowledgement is not a promise that every requested outcome can be provided.